Table of Contents
Scope of this Policy
This Policy applies only to information collected through Franchise Group websites on which it is posted. It does not apply to third-party platforms, such as websites owned by our franchisees, social media websites, vendor pages, websites of other corporations, limited liability companies, etc. or to Franchise Group owned websites or other owned platforms on which it is not posted. It also does not apply to information collected through other channels, such as over the phone or in person.
By installing any third-party application, you are authorizing such third-party application to perform the actions and/or share with the third-party application the information communicated to Franchise Group, or requested from Franchise Group to perform the actions and/or share with the third-party application the information communicated to Franchise Group, or requested from Franchise Group. Franchise Group is going to send that information through the third-party application, which will then go through the internet. Franchise Group shall not be held responsible for any dissemination, use, misuse, and/or disclosure of the user’s information through use of this or any third-party application.
Some of the information we collect through this Site may be “personal information”—information that identifies you personally, alone or in combination with other information available to us. Other information may be non-personally identifiable, such as information collected by cookies.
This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain Privacy Notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.
By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site. If you have questions about this Policy, or any Privacy Notice, please contact us using the information provided in the section below.
This Policy May Change
Franchise Group reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.
Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.
Information We Collect
Information You Manually Provide. Franchise Group collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site, for example, we collect the information you provide when you request service, express interest in becoming a franchisee, send us questions, or otherwise interact with this Site. Some of the information you manually provide may be personal information, such as your name and contact information.
Information from Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information from Your Browser or Device. Franchise Group collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit.
The information we receive may depend on your browser or device settings. The information we receive from your web browser and device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:
- collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page.
- support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits.
- personalize your experience when you use this Site, and
- improve our marketing efforts, including through use of targeted advertising.
The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all the functionality of this Site if your browser rejects our cookies.
How We Use Your Information
Generally, we use the information we collect through this Site:
- to provide the information, products, and services you request.
- to provide you with effective customer service.
- to provide you with a personalized experience when you use this Site.
- to contact you with information and notices related to your use of this Site.
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us).
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us).
- to improve the content, functionality, and usability of this Site.
- to better understand your needs and interests.
- to improve our products and services.
- to improve our marketing and promotional efforts.
- for security, credit or fraud prevention purposes, and
- for any other purpose identified in an applicable Privacy Notice, click-through agreement, or other agreement between you and us.
We may transfer customer information to our subsidiaries, franchisees, service providers, vendors and other companies who globally support our business, such as providing services requested through this website, technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting surveys. These companies must adhere to strict confidentiality obligations in a way that is consistent with this Policy and the agreements we enter into with them.
How We Protect Your Information
Franchise Group takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.
California Privacy Rights
The California Consumer Privacy Act of 2018 (“CCPA”) requires us to provide additional privacy-related information to residents of California.
The sections entitled “Information We Collect” and How We Use Your Information” above lists the categories of personal identifiable information (“PII”) we or our subsidiaries have collected about California residents in the preceding 12 months. For purposes of this California Privacy Rights section, these categories of PII include the following information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household:
Identifiers including name, email address, username and password in connection with our subsidiaries, mailing address, billing address, telephone number, mobile phone number, birthday and IP address;
Commercial information including credit card number, rewards number, demographic information, and information about your purchase preferences; and
Internet or other electronic network activity information including browser type, domain name, specific web pages through which you click, and physical location information derived from your device attributes and settings.
Consistent with the sections entitled “Information We Collect” and How We Use Your Information” above, we collect PII from you and the devices you use, or from third parties.
The sections entitled “Information We Collect” and How We Use Your Information” above lists the business and commercial purposes for which we collect California residents’ PII. As described above in the sections entitled “Information We Collect”, How We Use Your Information” and “How We Share Your Information,” we also share and/or disclose your PII as follows:
Sharing your PII for business purposes. We may share the following categories of your PII with the Franchise Group family of businesses and related and unrelated business partners; service providers; regulatory authorities and law enforcement officials; and other third parties for our business purposes:
- Commercial information; and
- Internet or other electronic network activity information
As described above, examples of business purposes include, but are not limited to, data analysis, audits, developing new products and services, enhancing our Site, improving our services, personalizing your experiences, and protecting against fraud.
Sharing your PII for commercial or other purposes. We may share the following categories of your PII with the Franchise Group family of businesses and related and unrelated business partners, service providers, and other third parties in a manner that constitutes a “sale” under California law:
- Commercial information; and
- Internet or other electronic network activity information.
This information may be shared for the following purposes: marketing and retargeting.
California Residents’ Privacy Rights
Verifiable Consumer Requests regarding Disclosure, Deletion and Handling of PII. Subject to certain exceptions and qualifications, as a California resident, you have the right to, at no charge, up to twice every 12 months:
Disclosure Right: To submit a verifiable request that we disclose to you the categories and specific pieces of PII that we have collected about you in the prior 12 months and to have this delivered, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this PII to another entity without hindrance.
Deletion Right: To submit a verifiable request to delete the PII that we have collected about you, except where such PII is maintained for certain exempt purposes described under the CCPA.
Additional Information Right. To submit a verifiable request that we disclose to you how we have handled your PII in the prior 12 months, including the:
- categories and specific pieces of PII collected about you;
- categories of sources from which the PII is collected;
- business or commercial purpose for collecting or selling (if applicable) the PII;
- categories of third parties with whom we have shared your PII;
- PII that we have disclosed or shared with a third party for a business purpose; and
- categories of third parties to whom the PII has been sold and the specific categories of PII sold to each category of third party.
Should you wish to request the exercise of your rights as detailed above with regard to your PII, to the extent required by applicable law, we will respond to your request to exercise your rights above upon your request submitted via one of the following options:
- Submit your request online through our Privacy Request Web Form
- Send a written request to: “Franchise Group, Inc., 109 Innovation Ct. Suite J, Delaware, Ohio 43015, Attn: Legal Department”; or call us toll-free at (855) 788-2891
Please note that we may need to take steps, including to request additional information from you, to verify your identity. For authorized agents submitting requests on behalf of California consumers, we may request the authorized agent provide us with a copy of a valid power of attorney or evidence of the written authorization. Please indicate in your request that you are a California resident making a “California Privacy Rights” inquiry.
Do Not Sell My Information. To opt-out of the “sale” of your PII as described in this “California Privacy Rights” section, click here: Do Not Sell My Personal Information.
Right to Non-Discrimination. Franchise Group will not discriminate against California residents for exercising their rights under the CCPA.
Notice of Financial Incentives. Franchise Group may offer financial incentive programs to California residents. As a California resident, you must opt-in to participate in any financial incentive program we may offer after reviewing the terms of such program and the instructions for opting-in. You have the right to revoke your consent to participate in any financial incentive program we may offer at any time, and you may do so by contacting us as defined below.
Franchise Group does not sell your personally identifiable information for money. However, if you would like to request to opt-out of the sale of your personally identifiable information, you may submit your request online through our Privacy Request Web Form; send a written request to: “Franchise Group, Inc.,109 Innovation Ct. Suite J, Delaware, Ohio 43015, Attn: Legal Department”; or call (855) 788-2891. If submitting a written request, please include your name, mailing address, telephone number and email address. Please indicate in your request that you are a Nevada resident making a “Nevada Privacy Rights” inquiry.
Please note that we may need to take steps, including to request additional information from you, to verify your identity. For authorized agents submitting requests on behalf of Nevada consumers, we may request the authorized agent provide us with a copy of a valid power of attorney or evidence of the written authorization.
You must be at least 13 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are under the age of 13, please do not use this Site.
Access to Your Information
If you would like to review, correct, and update the personal information you have provided to us through this Site, please contact us using the information provided in the section below. We will respond to your request within a reasonable time or within the time limit set out by applicable privacy law. We will use reasonable efforts to comply with your request, as required by applicable law.
Retention of Personal Information
Franchise Group retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.
Site Servers May Be Located Outside Your Home Country.
Franchise Group is a U.S. corporation and this Site is intended for a U.S. audience. The servers that support this Site and on which we store the information you provide to us through this Site may be located in a country other than where you reside. U.S. data protection laws may not provide as much protection as the data protection laws in force in some other countries.
However, we will process your information in accordance with this Policy no matter where our data is stored. If you are located in a country other than the United States, by using this Site you consent to the transfer of your information to the United States.
This Policy shall be governed under the laws of the State of Delaware, United States of America without regard to its conflicts of law provisions.
Questions About This Policy or Franchise Group’s Data Practices